We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not work perfectly in your intended space. We want you to be thrilled with your purchase, which is why we offer a straightforward and customer-friendly return policy.
If you find that your new furniture isn't the right fit, doesn't match your aesthetic as expected, or simply doesn't work in your urban outdoor area, you can return it within 30 days of delivery. The item must be in its original, unused, and unassembled condition, with all original packaging and tags intact. To initiate a return, please contact our customer service team with your order number. Once we receive the returned item and inspect it, we will issue a full refund to your original payment method. Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
For items that are damaged upon arrival or have a manufacturing defect, we will cover all return shipping costs and offer a full refund or a replacement—your choice. Our goal is to ensure you have a positive experience and create an outdoor oasis you truly love.