We understand that sometimes, even with careful planning, a new piece of urban outdoor furniture might not fit your patio space as perfectly as you envisioned. Our return policy is designed to be straightforward and customer-friendly for such situations. If your purchased furniture does not fit, you may initiate a return within 30 days of delivery. The item must be in its original, unused, and resalable condition, with all packaging and tags intact. We recommend reviewing the product dimensions thoroughly before ordering and measuring your patio space to ensure a good fit. Upon approval of the return, we will provide a refund for the cost of the item. Please note that return shipping fees are the responsibility of the customer, unless the error was due to our mistake (e.g., we shipped the wrong item). For larger items or sets, we suggest contacting our customer service team first to explore potential solutions, which may include an exchange for a better-fitting model if available. Our goal is to ensure you are completely satisfied with your outdoor living space.
What's your return policy if the urban outdoor furniture doesn't fit on my patio?
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