If a part of your urban outdoor furniture breaks, our warranty process is designed to be straightforward and supportive. First, please locate your proof of purchase, as this is required to initiate any claim. Then, contact our customer service team via email or phone, providing details about the product and the specific part that is damaged or broken. Photographs of the issue are very helpful for our assessment.
Our standard warranty covers manufacturing defects and material failures under normal use for a specified period, which varies by product line. If the broken part is determined to be covered, we will typically ship a replacement component directly to you at no cost, along with any necessary installation instructions. For modular designs, this often means you can easily repair the furniture yourself without needing a full replacement.
Some damage, such as that caused by accidents, improper assembly, or lack of routine care, may not be covered. Our team will guide you through the evaluation. We are committed to ensuring your outdoor space remains beautiful and functional, and our warranty reflects the confidence we have in the durability of our designs.