So, you fell in love with a sleek, modern bench or a compact bistro set, imagining it as the perfect addition to your urban oasis. But once it arrived, it just didn't work in your space. Perhaps it's slightly too large for your balcony, or the layout doesn't flow as you envisioned. Don't worry; you're not alone. This is a common concern, and most reputable retailers have a return policy to address this exact situation.
Typically, the return policy for urban outdoor furniture that doesn't fit or work in your space will depend on the specific retailer. However, many companies offer a 30-day return window from the date of delivery. To qualify for a full refund or exchange, the item usually must be in its original, unused, and resalable condition—meaning all original packaging and tags are intact. It's crucial to review the retailer's policy before purchasing, as some may have restocking fees for large items or may not accept returns on clearance products.
The first step is always to contact customer service. Explain the situation clearly: the furniture doesn't suit your space. They will guide you through their specific process, which often involves initiating a return request online and arranging for pickup or providing instructions for drop-off. Some companies might even offer free return shipping, while others may deduct the cost from your refund. For a hassle-free experience, be prepared with your order number and have the item repackaged securely. Always measure your space carefully before buying and read product dimensions to minimize the chance of this happening.