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What are the warranty details for this line of urban outdoor furniture?

When investing in a line of urban outdoor furniture, understanding the warranty details is crucial for protecting your purchase. Our urban outdoor collections typically come with a robust warranty designed to give you peace of mind. The specific warranty length can vary by product but often ranges from a 1-year limited warranty to more extensive 5, 10, or even 15-year warranties on the frame and other structural components for higher-end pieces. This warranty generally covers defects in materials and workmanship under normal use. It assures that the furniture is free from such defects at the time of delivery. Coverage often includes the powder-coated aluminum frames against rust and the synthetic wicker against unwarranted fading and peeling. However, it is vital to note what is not covered. Typically, the warranty does not cover damage resulting from misuse, accidents, improper assembly, or lack of routine maintenance. Normal wear and tear, including gradual fading of fabrics and cushions from sun exposure, is also usually excluded. To make a warranty claim, you will likely need your original proof of purchase. The process often involves contacting the customer service team, who will guide you through the necessary steps, which may include providing photographs of the issue. The remedy, if the claim is validated, could be the repair or replacement of the defective part or, in some cases, the entire product. Always register your product upon purchase and review the full warranty certificate for the most precise and detailed information applicable to your specific furniture set.

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