URBAN OUTDOOR FURNITURE

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What's your return policy if the urban outdoor furniture doesn't fit on my balcony?

We understand that purchasing furniture for your balcony can be challenging when you're unsure about precise measurements. If your urban outdoor furniture doesn't fit your balcony space properly, we offer a straightforward return policy to ensure your complete satisfaction. You may return any urban outdoor furniture items within 30 days of purchase if they don't fit your balcony dimensions. The items must be in original condition, unused, and in their original packaging to qualify for a full refund. For assembled furniture, we recommend checking measurements carefully before assembly, as partially assembled items may only qualify for store credit or exchange. We also offer an exchange program where you can select better-fitting furniture from our urban outdoor collection. Contact our customer service team within the return window to initiate the process, and we'll guide you through the simple steps. Many customers find our online measurement guide and balcony planning tools helpful for avoiding sizing issues altogether. Remember that custom orders and clearance items may have different return conditions, so please review these details before purchasing. Our goal is to help you create the perfect outdoor space, even if it takes a couple of tries to find the right fit for your unique balcony layout.

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