URBAN OUTDOOR FURNITURE

When your urban outdoor furniture sustains damage, our warranty process ensures straightforward protection. We cover manufacturing defects and specific damage types as outlined in our warranty terms. To initiate a claim, simply contact our customer service team with your proof of purchase and photos of the damaged furniture. Our specialists will assess whether the damage falls under warranty coverage, which typically includes material flaws and workmanship issues. Normal wear and tear, improper use, or extreme weather damage may not qualify. The warranty period varies by product line, generally ranging from 2 to 5 years. For approved claims, we provide repair services, replacement parts, or full product exchanges depending on the damage severity. We recommend registering your furniture purchase online to streamline any future warranty claims and maintain your investment's protection. Our team aims to resolve all valid claims within 10-15 business days, ensuring your outdoor space remains beautiful and functional.