We stand behind the quality of our urban outdoor furniture with a comprehensive warranty program specifically designed for outdoor use. Our frames are protected by a limited lifetime warranty that covers manufacturing defects and structural issues under normal residential use conditions. This warranty applies to the powder-coated aluminum and stainless steel frames that form the core structure of our outdoor collections. For commercial applications, we offer a separate 5-year warranty program with specific terms tailored to high-frequency use environments.
The warranty covers issues including weld failures, structural integrity problems, and powder coating defects that occur under normal weather conditions. It does not cover damage from improper assembly, accidents, misuse, or extreme weather events. To initiate a warranty claim, customers need to provide proof of purchase and photos of the alleged defect. Our customer service team will guide you through the assessment process and arrange for repair parts or frame replacement as needed.
We recommend proper maintenance to extend your furniture's lifespan, including regular cleaning and protective storage during extreme weather. Our warranty reflects our confidence in materials engineered to withstand urban environments while maintaining aesthetic appeal and structural reliability season after season.