Discovering that your new urban outdoor furniture has arrived damaged can be frustrating. Don't worry; you have clear recourse. First, inspect the delivery immediately. Do not sign the delivery receipt if you notice significant damage. If the carrier has left the package unattended, you still have options. Take clear, well-lit photographs and a video of the damaged item and all packaging from multiple angles. This visual evidence is crucial for your claim.
Next, locate your original order confirmation and invoice. Contact the retailer or the manufacturer directly—not the shipping company. Most reputable companies have dedicated customer service for such issues. Calmly explain the situation and provide your order number and the photographic evidence. Most companies will offer to send replacement parts for the damaged sections or will ship an entirely new item. They will typically arrange for the pickup of the damaged piece at no cost to you. Understand your warranty and return policy, as these documents outline your rights. Acting promptly and maintaining clear communication is the key to a swift resolution, ensuring your urban outdoor space is perfect for relaxation.