Understanding how your urban outdoor furniture warranty works is essential for protecting your investment. Our warranty provides coverage against manufacturing defects and material failures under normal use conditions for a specified period from the date of purchase.
To initiate a warranty claim, simply contact our customer service team with your proof of purchase and product details. We'll guide you through the documentation process, which may include submitting photographs of the issue. Our team will assess whether the damage falls under warranty coverage and arrange for repair, replacement, or refund according to our policy terms.
Certain conditions apply to our warranty coverage. Damage resulting from improper use, accidents, unauthorized modifications, or exposure to extreme weather conditions beyond design specifications may not be covered. Normal wear and tear, including fading from sun exposure or natural weathering of materials, is also excluded from warranty protection.
We recommend registering your product online immediately after purchase to activate your warranty coverage. This ensures we have your product information on file and can provide quicker service if you need to make a claim in the future. Keep your original receipt in a safe place, as it serves as your proof of purchase date.
For complete details on what specific components are covered and for how long, please refer to the warranty documentation that came with your product or visit our website's warranty section. Our customer service team is also available to answer any specific questions about your coverage.