When investing in our urban outdoor furniture sets, understanding the warranty coverage is crucial for your peace of mind. Our warranty program is designed to protect your investment against manufacturing defects and ensure long-lasting enjoyment of your outdoor living space.
The standard warranty covers all urban outdoor furniture collections for a period of 5 years from the date of purchase. This comprehensive protection includes defects in materials and workmanship under normal residential use. The warranty specifically covers structural components, frame integrity, and manufacturing flaws that may appear during the warranty period.
To make a warranty claim, customers need to provide their original purchase receipt and photographs of the concerned furniture pieces. Our customer service team will guide you through the straightforward claims process, which typically involves online submission through our dedicated warranty portal. Most valid claims are processed within 7-10 business days.
It's important to note that the warranty doesn't cover damage resulting from improper assembly, accidents, misuse, or exposure to extreme weather conditions beyond normal expectations. Regular maintenance and proper care, as outlined in our care guide, will help maintain your warranty coverage and extend the life of your furniture.
For commercial applications, we offer a separate 2-year warranty with different terms. All warranty services are handled directly through our manufacturer, ensuring consistent quality standards and reliable support throughout the coverage period.