We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit your space as perfectly as you imagined. That's why we offer a straightforward and customer-friendly return policy to give you peace of mind.
If your purchase doesn't work out, you have 30 days from the delivery date to initiate a return for a full refund or exchange. The item must be in its original, unused, and resalable condition, with all original packaging and tags intact. To start the process, simply contact our customer service team with your order number. We will guide you through the simple steps and arrange for a pickup at your convenience, often at no extra cost.
For larger items that are simply too big, we recommend first checking our website for detailed product dimensions and using our online space planner tool. However, if it arrives and doesn't fit, our team is here to help you find a suitable alternative or process a smooth return. Our goal is to ensure you are completely satisfied with your outdoor living space.