When investing in premium urban outdoor furniture, understanding the warranty details is crucial for protecting your purchase. Our collections are built to last, and our warranty reflects our commitment to quality and durability.
Generally, our warranty covers defects in materials and workmanship for a specified period from the date of original purchase. This typically includes structural frames for an extended period, such as 10 to 15 years, depending on the collection. Finishes, fabrics, and other components may have a shorter coverage period, often ranging from 1 to 5 years.
The warranty is designed to protect against issues like rusting of powder-coated frames under normal use, cracking or splitting of structural welds, or significant fading of fabrics beyond reasonable expectations. It is important to note that the warranty does not cover damage resulting from misuse, improper assembly, accidental damage, or exposure to extreme weather conditions not typical for residential use.
To make a warranty claim, you will need your original proof of purchase. Our customer service team will guide you through the process, which may involve providing photographs of the issue. If a claim is validated, we will, at our discretion, repair or replace the defective part or product.
We recommend registering your product online upon receipt and following the care and maintenance instructions provided to ensure your furniture remains in optimal condition and your warranty remains valid. For the most precise and up-to-date information, always refer to the specific warranty document included with your furniture or available on our website.