Receiving your new urban outdoor furniture only to find a broken piece or a missing part can be frustrating. Don't worry; most reputable companies have straightforward procedures to resolve this issue quickly. Your first step should always be to contact the retailer's or manufacturer's customer support team immediately. Provide them with your order number, photos of the damage or the missing component, and a clear description of the issue. Most companies will ship replacement parts to you at no cost under their warranty policy. It's also advisable to review the product's warranty information and return policy before contacting support, so you understand your rights. Typically, you are entitled to a replacement part, a full exchange, or a refund, ensuring you can soon enjoy your outdoor space as planned.
What happens if a part of my urban outdoor furniture is missing or broken when it arrives?
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