Discovering your new urban outdoor furniture has arrived damaged can be frustrating. Please rest assured that we have a straightforward process to resolve this issue for you. First, inspect the package and furniture immediately upon delivery. If you find any damage, take clear photos of the damaged items and the packaging. Contact our customer support team within 48 hours of delivery, providing your order number and the photos. Depending on the extent of the damage and product availability, we will typically arrange for a replacement piece to be shipped to you at no cost. In some cases, a partial refund may be offered as an alternative. Our goal is to ensure you are completely satisfied with your purchase and can enjoy your outdoor space without delay. Please retain all original packaging until the issue is resolved, as this may be required for the claims process.
What's the return policy if a piece of my urban outdoor furniture arrives damaged?
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