We stand behind the quality of our urban outdoor furniture with a comprehensive warranty program designed to protect your investment. Our warranty covers defects in materials and workmanship for a specified period, which varies by product line. Typically, structural frames are covered for longer periods, while finishes and fabrics may have shorter coverage terms.
To initiate a warranty claim, simply contact our customer service team with your original proof of purchase and photos illustrating the issue. Our team will guide you through the assessment process and determine if your item qualifies for repair, replacement, or refund based on the warranty terms.
Note that our warranty does not cover damage from normal wear and tear, improper assembly, misuse, or exposure to extreme weather conditions beyond our recommended care guidelines. We recommend registering your product online shortly after purchase to activate your warranty coverage and receive important product updates.
For complete details on what's covered and for how long, please refer to the specific warranty documentation that came with your product or visit our warranty information page on our website.