Great question — and it’s one we get a lot. The short answer is: we sell both, but the mix depends on the piece. Most of our urban outdoor furniture is designed to ship flat-packed, because that keeps delivery practical in city buildings, reduces shipping damage, and makes it easier to get pieces through narrow hallways, lifts, and balcony doors. Items like modular sofas, dining tables, and shelving often arrive in compact boxes with clear instructions and labelled hardware.
That said, not everything comes flat-packed. Several of our best-selling chairs, side tables, and smaller bistro sets can be supplied fully assembled or partly assembled — usually depending on the collection, finish, and current stock. We also offer a white-glove assembly service in many urban delivery zones, where our team brings the furniture in, assembles it, and removes the packaging. If you’d rather not lift a screwdriver, that’s the easiest route.
The best way to check is to look at the delivery and assembly notes on each product page. You’ll see whether an item is flat-packed, arrives assembled, or includes optional assembly. If you’re comparing a few pieces or working with a tight building entrance, send us the product names and your postcode — we’ll confirm exactly what comes assembled and what needs putting together before you order.