Yes—our urban outdoor furniture is backed by a limited warranty against structural failure. In simple terms, if a frame, weld, or load-bearing component fails because of a manufacturing defect, we’ll make it right. For residential use, the structural warranty typically runs for five years from the delivery date. For commercial or high-traffic urban installations, coverage is usually two years, since public furniture often sees heavier daily use.
The warranty covers things like cracked or broken metal frames, failed welds, bent structural supports under normal use, and hardware that stops holding the structure together due to a defect. It does not cover damage from misuse, vandalism, neglect, improper assembly, extreme weather events, or normal wear and tear such as fading, scratches, rust spots from chips, or loose cushions. Surface rust is not automatically a structural claim unless it has caused the frame itself to fail.
To file a claim, just contact our support team with your order number, a few clear photos of the issue, and a short description of what happened. We’ll review it and, if approved, repair or replace the affected part or furniture piece. Keep your proof of purchase, because it helps speed things up. If you’re buying for a city park, café, hotel, or other commercial space, let us know at checkout or before ordering so we can confirm the right warranty terms for your use case.
So, short answer: yes, structural failure is covered under our limited warranty—just make sure the issue comes from a manufacturing defect, not from abuse, accidents, or ordinary wear. If you’re unsure, send us the details and we’ll help you figure it out.