You've envisioned the perfect urban oasis, but the new outdoor furniture arrives and something's off. Perhaps the modular sofa is too large for your compact balcony, or the modern chair's color looks different in your natural light. So, what is the return policy if your urban outdoor furniture doesn't fit or look right in your space?
The specifics can vary significantly by retailer, but most companies have a defined return policy for such situations. Generally, you have a limited window to initiate a return, often ranging from 30 to 90 days from the date of delivery. It is crucial to inspect your furniture immediately upon arrival. If the size, color, or style isn't what you expected, contact the retailer's customer service as soon as possible.
Most policies require the item to be in its original, unused, and resalable condition—meaning it must be reassembled in its original packaging with all tags and manuals included. Some companies may offer a free return shipping label, while others might deduct the original shipping costs from your refund or charge a restocking fee, especially for large items. Always review the seller's policy before purchasing. For items that are simply the wrong size, some brands might offer an exchange for a more suitable product, which can be a faster solution than a full return. The key is to act quickly, keep all packaging pristine, and communicate clearly with the retailer to find a resolution for your space.