When you invest in urban outdoor furniture, you expect it to withstand the elements—sun, rain, humidity, and temperature swings. But even premium pieces can show signs of fading or rust over time. That’s why understanding your warranty coverage is essential. Here’s a clear breakdown of how our warranty handles fading and rust for your urban outdoor collection.
First, know what’s covered. For fading, our warranty covers significant color loss on fabric, powder-coated frames, and synthetic wicker caused by UV exposure—but only if the fading exceeds 50% of the original shade and occurs within the first 3 years of ownership. We do not cover normal wear, mild sunlight-induced lightening, or damage from harsh chemicals or abrasive cleaners.
For rust, the coverage is more straightforward. Our aluminum and stainless steel frames are naturally corrosion-resistant. If you see surface rust on these materials due to manufacturing defects (such as a scratch in the powder coat that was present at delivery), we will repair or replace the affected part within 5 years. However, rust caused by scratches you’ve inflicted, saltwater spray, or leaving furniture without protective covers during coastal storms is excluded from the warranty.
The claim process is simple. Start by photographing the affected area clearly, showing the extent of fading or rust. Email us via your original purchase receipt and include your order number. Our team will assess whether the issue qualifies. If approved, we either send a replacement fabric, frame segment, or a full replacement unit—depending on severity. You only pay for shipping if the claim is filed after 24 months from the purchase date.
To avoid disputes, follow these maintenance rules: cover your furniture during extreme heat or heavy rain, clean it with mild soap and water every 6–8 weeks, and never use metal brushes or acid-based cleaners. Also, keep your receipt—warranty registration is automatic, but proof of purchase speeds up the process.
In summary, your urban outdoor furniture is protected against premature fading and manufacturing-related rust. But the warranty rewards care. If you treat your pieces well and report issues early, you’ll enjoy a longer, more beautiful lifespan—without extra cost. For any questions, our support team is available via live chat from Monday to Friday, 9 AM to 6 PM EST.