Absolutely, we do offer a comprehensive warranty on our urban outdoor furniture. Your satisfaction and long-term peace of mind are central to our design philosophy. Every set we produce is backed by a structured warranty that covers defects in materials and workmanship under normal residential use.
For our standard urban outdoor furniture collection, the warranty typically includes a 5-year frame guarantee, a 3-year finish and coating warranty, and a 2-year coverage on cushions and fabric against fading and tearing. This warranty is void only in cases of misuse, neglect, or damage caused by extreme weather events not considered normal outdoor exposure. We also provide a simple claim process—just contact our support team with your order number and a few photos of the issue, and we will either repair or replace the affected parts free of charge.
This warranty reflects our confidence in the durability of our materials, including powder-coated aluminum, UV-resistant synthetic wicker, and marine-grade stainless steel hardware. Unlike many competitors who limit warranties to one year, we extend ours because we build furniture for the long haul, not for a single season.
For commercial or high-traffic use, we offer an extended warranty option at the time of purchase. This optional plan covers additional wear and tear, including repeated assembly and disassembly, for up to 10 years. We recommend all customers review the full warranty terms included in their packaging or on our website under “Warranty & Care.”
So yes—your perfect set is not only stylish and functional but also legally and practically protected. We stand behind every weld, every weave, and every stitch. If anything goes wrong within the covered period, we make it right. That is our promise.