Our high-end urban outdoor furniture collections are backed by robust warranty coverage designed to provide peace of mind and ensure long-term satisfaction. We offer a limited lifetime warranty on all frame components against manufacturing defects and structural failures under normal residential use. For commercial applications, we provide a comprehensive 5-year warranty that covers both frames and craftsmanship.
The warranty specifically includes protection against rust, corrosion, and powder coating defects on metal components for up to 10 years. Cushions and textiles come with a 2-year warranty against fabric degradation and seam failures. All warranties are transferable to subsequent owners and require simple online registration.
Certain exclusions apply, including damage from improper maintenance, extreme weather conditions, or unauthorized modifications. To initiate a warranty claim, customers need to provide proof of purchase and photos of the concerned area. Our warranty support team typically responds within 48 hours and may offer repair kits, replacement parts, or full unit exchanges depending on the assessment.
We recommend reviewing the complete warranty documentation available on our website or consulting with our design specialists for specific coverage details related to your particular furniture configuration and usage environment.