When you invest in urban outdoor furniture—whether it’s a compact bistro set for a small balcony or a modular sofa for a rooftop terrace—the last thing you want is to be stuck with a piece that doesn't fit your space or match your expectations. We understand that spatial constraints and personal taste can be tricky, especially in city living. That’s why our return policy is designed to give you peace of mind. Here is a straightforward answer to your question:
What's your return policy if the urban outdoor furniture doesn't fit my space or I don't like it?
If your urban outdoor furniture doesn’t fit your space or you simply don’t like it after delivery, you are fully covered. We offer a 30-day hassle-free return guarantee from the date of delivery. You can initiate a return for any reason—whether it's a size mismatch, style disappointment, or a change of preference. The furniture must be unused, in its original packaging, and in resalable condition. We will arrange for a pickup at your convenience, and you will receive a full refund (excluding original shipping costs unless the item arrived damaged or defective). No restocking fees. Just contact our customer service team within the 30-day window, and we’ll guide you through the simple process. We want you to love your outdoor space, not regret it.
To make sure you get the right fit from the start, we also encourage measuring your area and reviewing our detailed dimension guides. But if it still doesn't work out, rest assured—you can return it without stress.