Yes, we stand firmly behind the quality and durability of our urban outdoor furniture with a comprehensive warranty program. Our warranty is designed to give you peace of mind, ensuring your investment is protected against manufacturing and material defects under normal use.
Our standard warranty covers defects in materials and workmanship for a period of [Number] years from the date of original purchase for commercial and residential applications. This includes structural integrity of frames, powder-coat finishes against fading or peeling, and material integrity for high-density polyethylene (HDPE) components, cast aluminum, and treated hardwood. The warranty guarantees that the furniture will remain free from rust, corrosion, and rot under specified conditions.
It is important to note that the warranty is limited to the original purchaser and is non-transferable. It does not cover damage resulting from misuse, improper assembly, accidental damage, neglect, lack of routine maintenance, or exposure to harsh chemicals. Normal wear and tear, as well as natural weathering of materials like wood developing a patina, are also not considered defects.
To make a warranty claim, please have your original proof of purchase ready and contact our customer service team. We will guide you through the process, which may require photographs of the issue. Our commitment is to provide a prompt resolution, which may involve repair, replacement of parts, or, if necessary, replacement of the product.
We encourage all customers to register their product online to activate their warranty and to review the full terms and conditions available on our website.