URBAN OUTDOOR FURNITURE

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What kind of warranty comes with your urban outdoor furniture?

When investing in urban outdoor furniture, understanding the warranty coverage is crucial for long-term peace of mind. Our collections are backed by robust warranty protections designed specifically for harsh city environments. Most of our aluminum and steel frame pieces come with a limited lifetime warranty that covers manufacturing defects and structural integrity for as long as you own the product. For commercial grade collections used in public spaces or hospitality venues, we offer a comprehensive 5-year warranty that includes coverage for finish wear and structural components. All synthetic rattan and teak wood surfaces are protected by a 10-year warranty against weathering and degradation. The warranty includes protection against rust, corrosion, and material defects under normal use conditions. We require product registration within 30 days of purchase and may ask for proof of purchase for claims. Professional assembly and proper maintenance are required to keep warranties valid. Certain exclusions apply for damage caused by extreme weather events, improper use, or unauthorized modifications. Our customer service team provides full support throughout the warranty period and can assist with replacement parts or repair services.

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