At Urban Outdoor Living, we want you to love your furniture in your unique outdoor space. However, if an item doesn’t fit your designated area or match your aesthetic vision, we’ve designed a straightforward return policy to help.
First, you have 30 days from the date of delivery to initiate a return for items that are unassembled, unused, and in their original packaging. We recommend carefully measuring your space and reviewing the product dimensions before placing your order to avoid sizing issues. If the item doesn’t look right or feels out of place, simply contact our customer support team via email or phone to start the process.
For eligible returns, we will arrange a pickup from your location. Please note that return shipping costs will be deducted from your refund, unless the return is due to a manufacturing defect or an error on our part. Refunds are processed within 5 to 10 business days after we receive and inspect the returned item.
If you prefer an exchange rather than a refund, we can help you select a different style or size that suits your space better. Exchanges are subject to product availability, and any price difference will be settled accordingly.
To ensure a smooth experience, we encourage you to use our online room planner tool or consult our buying guide before purchase. If you have any questions about fit or styling, our team is always ready to provide personalized advice. Your satisfaction is our priority, and we’re committed to making your urban outdoor living dream a reality.