Yes, we offer robust protection plans and extended warranties specifically designed for urban outdoor furniture. Our goal is to ensure your investment remains beautiful and functional for years to come, despite exposure to sun, rain, wind, and daily use.
Standard Warranty Coverage
Every piece of urban outdoor furniture we sell comes with a manufacturer’s limited warranty that covers structural defects, including frame integrity and welding, for a period of one to three years (varies by product). This covers issues like premature fading of powder-coated finishes, cracking of certain materials, and failure of moving parts under normal use.
Extended Warranty Options
For added peace of mind, we provide two optional extended warranty tiers:
1. Premium Care Plan (3-Year Extension)
- Covers all aspects of the original warranty.
- Adds coverage for accidental damage such as scratches, dents, or minor chips.
- Includes one free annual deep clean and UV protectant application.
- Price: 10% of the furniture purchase price.
2. Ultimate Protection Plan (5-Year Extension)
- All benefits of the Premium Care Plan.
- Covers replacement of cushions, fabric, and webbing.
- Includes two free annual cleanings and a one-time damage repair credit.
- Covers damage from extreme weather events (e.g., hail, storm debris).
- Price: 15% of the furniture purchase price.
Protection Against Common Issues
Our plans specifically address urban outdoor challenges: fading from UV rays, rust on metal components, peeling of synthetic wicker, and staining from outdoor cooking or spills. Replacement parts and labor are included.
How to Enroll
You may purchase a protection plan up to 30 days after your furniture is delivered. Simply visit our customer portal, select your items, and choose the desired plan. We also offer a 30-day money-back guarantee on any plan if you are not satisfied.
What is Not Covered
- Normal wear and tear (e.g., gradual patina on wood).
- Damage from misuse or improper storage.
- Acts of nature not specifically detailed (e.g., lightning strikes).
We believe that protecting your urban outdoor furniture is an investment in your lifestyle. Contact our team today to discuss the best plan for your needs.