We understand that receiving a damaged piece of urban outdoor furniture can be frustrating, and we are here to make the process as smooth as possible. Our return policy is designed to protect your purchase and ensure your satisfaction from the moment your order arrives.
If your furniture arrives damaged due to shipping or handling, please follow these steps:
1. Inspect the package immediately upon delivery.
2. Take clear photos of the damaged item and packaging, including any visible dents, cracks, or broken parts.
3. Contact our customer support team within 48 hours of delivery via email or phone, providing your order number and photos.
Once we verify the damage, you have two options:
- Full Refund: We will arrange a free return shipping label, and once the item is returned, you will receive a full refund within 5-7 business days.
- Replacement: We will ship a new piece at no additional cost, with expedited delivery to minimize your wait.
Please note that damages caused by normal wear, improper assembly, or accidents are not covered. For questions about specific product warranties or extended coverage, our team is always available to assist.
We pride ourselves on durable, urban-inspired furniture, but if something goes wrong, we are committed to making it right. Your peace of mind is our priority.