We understand that imagining how urban outdoor furniture will look in your space can be challenging. Photos and dimensions online may not always reflect the real-life scale or layout of your balcony, patio, or rooftop. That’s why we’ve designed a clear and customer-friendly return policy to help you feel confident in your purchase.
If the urban outdoor furniture you received doesn’t fit your space as you imagined, you may return it within 30 days of delivery. The item must be in its original condition, unused, and in the original packaging. You can choose between a full refund to your original payment method, an exchange for a different size or style, or store credit for future purchases.
To start the return process, simply contact our customer support team with your order number and a brief explanation of the fit issue. We’ll provide a prepaid return shipping label for most items. Please note that shipping costs for the original delivery may be deducted from your refund, unless the issue was caused by an error in our product description.
For larger or custom-built urban outdoor furniture pieces, such as modular sofas or large dining sets, we recommend carefully measuring your space before ordering. If you’re unsure about fit dimensions, we offer a free virtual consultation service where our team can help you plan the layout.
Our goal is to make sure your urban outdoor space feels exactly as you envisioned. If something isn’t right, we’re here to help you find a solution that works.