At Urban Oasis Furniture, we understand that choosing the perfect outdoor pieces for a compact balcony can be tricky. That’s why we’ve designed a stress‑free return policy for city dwellers. If your urban outdoor furniture doesn’t fit or look right on your balcony, you have 30 days from the delivery date to initiate a return or exchange. Simply contact our customer service team, provide your order number and a few photos showing the issue (e.g., measurements against your balcony railing or a visual alignment concern), and we’ll guide you through the process. We offer free scheduled pickup for items over 30 lbs, and we’ll provide a prepaid return label for smaller pieces. Refunds are processed within 5 business days after we receive the returned furniture, and we’ll even send you a custom measuring guide before your next purchase to help avoid any mismatch. Our goal is to make your urban outdoor space feel perfectly yours, down to the last inch.
What's your return policy if the urban outdoor furniture doesn't fit or look right on my balcony?
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