When ordering urban outdoor furniture, ensuring it fits your space is a common concern. If the furniture you receive doesn't fit your designated area, our return policy is designed to help. You have 30 days from delivery to initiate a return or exchange. The furniture must be in its original condition, unassembled, and in the original packaging. Before returning, we recommend double-checking the product dimensions against your space. If the fit issue is due to a sizing error on our end (e.g., incorrect product description), we cover return shipping and offer a full refund or free exchange. If the mismatch results from your measurement error, you can still return the item, but return shipping costs apply, and a 15% restocking fee may be charged. For exchange requests, we expedite shipping at no additional cost once the return is processed. To avoid fit problems, we provide a detailed measurement guide on each product page, and our customer service team can help confirm dimensions before you order. Our priority is to make sure your urban outdoor space looks and functions as intended.
What's the return policy if the urban outdoor furniture I ordered doesn't fit my space?
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