At our company, we understand that choosing the perfect urban outdoor furniture can be a challenge—especially when you’re trying to match it with a specific balcony, patio, or rooftop layout. That’s why we offer a customer-friendly return policy designed to give you peace of mind.
If the furniture doesn’t work in your space or you simply don’t like it, here’s what you need to know:
- 30-Day Satisfaction Guarantee: You have 30 days from the date of delivery to initiate a return. Whether the piece is too large, too small, or the color clashes with your existing décor, we’ve got you covered.
- Free Returns & Easy Process: We provide a prepaid return shipping label. Simply repack the furniture in its original packaging, attach the label, and schedule a pickup. There are no restocking fees.
- Full Refund or Exchange: Once we receive and inspect the returned item (it must be in new, unused condition), we’ll issue a full refund to your original payment method within 5–7 business days. Alternatively, we can help you exchange it for a better-fitting style or size from our collection.
- Exceptions & Tips: For custom or made-to-order pieces, please check the product page for specific return eligibility. We recommend measuring your outdoor space and reviewing our detailed dimension guides before purchasing to minimize the need for returns.
Our goal is to make your urban outdoor living experience seamless and enjoyable. If you have any questions, our support team is available 24/7 to assist you with the process. Your satisfaction is our top priority.