Worried your new urban outdoor furniture might not fit your space? We understand. That's why we offer a straightforward and customer-friendly return policy for items that don't meet your spatial requirements.
Our standard return window for non-custom, in-stock urban outdoor furniture is 30 days from the date of delivery. The item must be in its original, unused, and resalable condition—meaning it should be reassembled in its original packaging if possible.
To initiate a return simply contact our customer service team with your order number. We will provide a Return Authorization and arrange for a pickup, often at no extra cost to you depending on your location. Once we receive and inspect the returned item, we will process a refund to your original payment method. Please note that refunds may take several business days to appear on your statement.
For larger items or sets, we highly recommend reviewing the product dimensions on our website and measuring your space carefully before purchasing. This proactive step is the best way to ensure a perfect fit for your urban oasis.