Discovering your new urban outdoor furniture has arrived damaged can be frustrating. Here is a clear guide to the typical return and resolution policy. First, inspect the packaging and item immediately upon delivery. Document any damage with clear photos and note it on the carrier's delivery receipt if possible. Do not discard the original packaging. Next, contact the retailer's or brand's customer service directly, providing your order number and the photo evidence. Most reputable companies have warranties that cover shipping damage. They will typically offer one of two solutions: arranging for a replacement part or a full item exchange at no extra cost, or providing a prepaid return label for a full refund. The process is usually straightforward, but prompt action and proper documentation are key to a swift resolution. Always review the specific policy listed on the retailer's website at the time of purchase.
What is the return policy if a piece of urban outdoor furniture arrives damaged?
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