We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit your space as perfectly as you envisioned. If the item doesn't fit your area as planned, our return policy is designed to be straightforward and customer-friendly.
You have 30 days from the delivery date to initiate a return for items in their original, unused, and resalable condition, including all original packaging and parts. If the furniture is assembled, please disassemble it safely to the best of your ability for return shipping. We recommend reviewing the product dimensions on our website and measuring your space thoroughly before purchasing to ensure the best fit.
To start a return for a non-fitting item, please contact our customer service team with your order number. We will provide you with a Return Authorization and instructions. Depending on your location and the item size, we may arrange a pickup or provide a return shipping label. Please note that original shipping fees are non-refundable, and a restocking fee may apply for large or specially shipped items. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days.
For a quicker solution, you might also consider an exchange for a different size or style that better suits your outdoor area. Our goal is to help you create your ideal urban oasis with confidence.