Our warranty process is designed to provide confidence and support for your investment in premium urban outdoor furniture. We offer a comprehensive limited lifetime warranty on residential furniture, covering defects in materials and workmanship for the original purchaser. For commercial use, we provide a robust commercial grade warranty with specific terms based on product category and usage intensity.
To initiate a warranty claim, simply contact our customer service team with your proof of purchase and photos or videos detailing the issue. Our team will guide you through a straightforward assessment. If a defect is confirmed, we will typically repair or replace the affected part or product promptly. The warranty covers structural frames, powder coatings, and specific material integrity but does not cover normal wear and tear, damage from misuse, improper assembly, or acts of nature. We recommend registering your product online upon purchase to streamline any future service needs, ensuring you enjoy your stylish and durable outdoor space with complete peace of mind.