Discovering that your new urban outdoor furniture has arrived damaged or that a part has broken can be frustrating. Here is a clear, step-by-step guide on what to do. First, do not assemble or use the damaged item. Immediately document the damage with clear photos and videos, capturing all angles and the packaging if applicable. Check the manufacturer's warranty and return policy, which is typically found on their website or in your order confirmation. Contact the retailer's or brand's customer support directly, providing your order number and the documented evidence. Most reputable companies will offer solutions such as sending a replacement part, shipping an entirely new unit, or providing a refund. For furniture that breaks after some use, the same process applies—contact support to see if the damage is covered under a warranty for defects. For minor issues, some brands may offer repair guides or sell individual replacement parts like screws, slings, or cushions. Acting promptly and having your order information ready ensures the fastest resolution, so you can get back to enjoying your outdoor space.
What happens if a part of my urban outdoor furniture breaks or arrives damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!