If your new piece of urban outdoor furniture arrives damaged or doesn't fit your space as planned, here is the standard return policy and process you can typically expect. First, inspect the delivery immediately upon receipt. If you notice any visible damage, document it with clear photos of the item and its packaging. Contact the retailer's or manufacturer's customer support team within the specified timeframe—often 48 hours of delivery—to report the issue. Provide your order number and the supporting photos. For damaged items, most companies will arrange a free pickup for return or exchange and may ship a replacement part or a whole new unit at no extra cost. If the furniture simply doesn't fit, review the specific return policy for "change of mind" or sizing issues. You may be responsible for return shipping costs in this case. Always check the product's warranty details, as materials like weather-resistant fabrics and powder-coated metals often have separate long-term coverage. For a smooth resolution, keep all original packaging and have your purchase documentation ready.
What's the return policy if a piece of urban outdoor furniture arrives damaged or doesn't fit?
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