If your urban outdoor furniture arrives damaged, please follow these steps for a swift resolution. First, inspect the package and contents immediately upon delivery. If damage is found, document it with clear photos of the packaging and the damaged item(s). Contact our customer support team within 48 hours of delivery to report the issue and provide your order number and photo evidence. We will then guide you through the specific return or replacement process. Typically, we arrange for a carrier to pick up the damaged item and ship a replacement at no extra cost. In some cases, a full refund may be issued. Our policy is designed to ensure you receive your furniture in perfect condition, and our team is here to support you through any delivery issues.
What's your return policy if a piece of urban outdoor furniture arrives damaged?
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