We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit or look quite right in your intended space. Our return policy is designed with this in mind to ensure your complete satisfaction. If your item doesn't work for your balcony, patio, or rooftop, you can initiate a return within 30 days of delivery. The furniture must be in its original, unused, and resalable condition, with all packaging and parts included. We recommend thoroughly reviewing product dimensions and your area layout before purchasing. Upon receiving the returned item at our warehouse, we will issue a full refund to your original payment method, excluding the initial shipping costs. For large items, a pickup fee may apply. Our goal is to provide you with a stress-free shopping experience, helping you create an ideal urban outdoor oasis without worry. Please contact our customer service team to start the return process or if you have any specific questions.
What’s your return policy if the urban outdoor furniture doesn’t fit or look right in my space?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!