Discovering your new urban outdoor furniture arrives damaged or simply doesn't fit your space can be disappointing. Here's a clear guide on the typical return policy and steps to resolve the issue. First, inspect the delivery immediately. Document any damage with photos and note discrepancies on the delivery receipt before signing. If the item is intact but the size or style isn't right, check the retailer's specific return window for "change of mind" returns, which often differ from damage-related returns. Contact customer support promptly via phone or email, providing your order number, photos, and a clear description. Most reputable companies will offer solutions such as sending replacement parts, arranging a pickup for a full refund or exchange, or providing a discount if you choose to keep a slightly damaged item. Always review the seller's return policy before purchasing, paying close attention to time frames, restocking fees, and who covers return shipping costs. For large items, confirm if they offer in-home pickup. Proactive communication and thorough documentation are key to a smooth resolution, ensuring your outdoor space becomes the oasis you envisioned.
What's the return policy if a piece of urban outdoor furniture arrives damaged or doesn't fit my space?
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