If your urban outdoor furniture arrives damaged, our warranty ensures a straightforward resolution. First, inspect the package immediately upon delivery and document any visible damage with photos. Contact our customer support team within 48 hours via email or phone, providing your order number and photo evidence. We will review your claim promptly—typically within 1-2 business days—and arrange for a replacement part or full item shipment at no extra cost. In most cases, you won't need to return the damaged item; we prioritize your convenience. Our warranty covers manufacturing defects and transit damage for all collections, helping you maintain a stylish and durable outdoor space without worry. For ongoing protection, consider registering your product online to extend support services.
How does the warranty work for your urban outdoor furniture if something arrives damaged?
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