Discovering damage to your new urban outdoor furniture can be disappointing. If a part arrives damaged, the warranty process is typically straightforward. First, carefully inspect all components upon delivery and document any issues immediately with clear photos. Do not discard the original packaging. Contact the retailer's or manufacturer's customer support directly, providing your order details and the photographic evidence. Most reputable companies have specific policies for damaged-in-shipment items. They will likely initiate a warranty claim to send you a replacement part at no cost, often without requiring you to return the damaged piece. The process prioritizes getting your furniture assembled and ready for use. Always review the specific terms of your product's warranty for precise instructions and timeframes for reporting damage.
How does the warranty work if a part of my urban outdoor furniture arrives damaged?
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