Discovering your new urban outdoor furniture has arrived damaged can be disappointing. Please know we are here to help. Our return policy for damaged items is designed for a quick and fair resolution. Immediately upon delivery, inspect the packaging and product. If you find any damage, please take clear photos of the damaged item and its packaging. Contact our customer support team within 48 hours of delivery via email or phone, providing your order number and the photos. We will guide you through the process. Typically, we arrange for a free pickup of the damaged item and expedite a replacement shipment at no extra cost. If a replacement is not available, we offer a full refund or store credit. Our policy covers damage during transit, including cracks, breaks, or significant scratches that affect use. We recommend keeping all original packaging until your inspection is complete for a smoother process. Your satisfaction is our priority, and we are committed to ensuring your outdoor space is perfect.
What is the return policy if a piece of my urban outdoor furniture arrives damaged?
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