We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit your space as perfectly as you envisioned. We want you to be thrilled with your purchase, which is why we offer a straightforward and customer-friendly return policy for such situations.
If your new furniture doesn't fit, you can initiate a return within 30 days of delivery. The item must be in its original, unused, and resalable condition—meaning it should be reassembled into its original packaging if possible. Once we receive the returned item and verify its condition, we will issue a full refund to your original payment method. Alternatively, you can choose to exchange it for a different size or model that better suits your outdoor area. Please note that return shipping fees are the responsibility of the customer, unless the error was due to a mistake on our part (e.g., we sent the wrong item).
For a seamless process, we recommend thoroughly reviewing the product dimensions on our website and measuring your space before ordering. Our customer service team is also happy to provide guidance to help you select the perfect piece for your urban oasis.