If your newly purchased urban outdoor furniture doesn't work out on your patio, understanding the return policy is essential. Most reputable retailers offer a return window typically ranging from 30 to 90 days from delivery, provided the furniture is in its original condition with tags and packaging intact. For defective items—such as structural flaws, manufacturing defects, or damage occurring during shipping—the return process is generally straightforward and may include free return shipping. Many companies prioritize replacement of defective pieces over refunds, especially for modular sets. Always inspect furniture immediately upon delivery and document any issues with photographs. Contact customer service promptly to initiate a return or replacement request. Some warranties cover specific materials against fading or rust for extended periods, even beyond the standard return window. Check if your purchase includes assembly services, as disassembly may be required for returns. Restocking fees (usually 10-20%) often apply for non-defective returns, while defective items typically incur no such charges. Keep all original packaging during the inspection period to facilitate smoother returns if needed.
What's the return policy if the urban outdoor furniture doesn't work out on my patio?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!