When you invest in our urban outdoor furniture, we stand behind our products with a comprehensive warranty program. Our warranty covers manufacturing defects and specific types of damage under normal use conditions. If your furniture becomes damaged, the process begins by contacting our customer support team with your original purchase documentation and photos of the damage. Our team will assess whether the damage falls under warranty coverage, which typically includes structural defects, material failures, or finish issues that occur within the specified warranty period.
For verified claims, we offer repair services, replacement parts, or complete product replacements depending on the nature of the damage. Normal wear and tear, improper assembly, accidental damage, or misuse are not covered under our standard warranty. The warranty duration varies by product line, with most pieces carrying coverage between 2-5 years. We recommend registering your product online shortly after purchase to streamline any future claims. Our commitment ensures your outdoor living space remains beautiful and functional for years to come, with prompt and professional support when needed.