When investing in premium urban outdoor furniture, understanding the warranty details is crucial for long-term peace of mind. Our warranty is designed to reflect the durability and quality craftsmanship of our products.
We offer a limited lifetime warranty on the main structural frames of our premium collections against defects in materials and workmanship under normal residential use. This warranty is transferable to subsequent property owners, adding value to your investment. For upholstery, cushions, and other soft goods, we provide a separate warranty covering fabric integrity and foam resilience for a period of three to five years, depending on the specific fabric grade.
The warranty covers issues such as structural welding failures, powder-coat finish defects, and manufacturing flaws. It does not cover damage resulting from improper assembly, accidents, misuse, commercial use, or exposure to harsh chemicals. Normal wear and tear, fading due to sunlight exposure, and minor cosmetic scratches are also not covered, as these are considered part of the natural aging of outdoor products.
To initiate a warranty claim, please have your original proof of purchase and product information ready. Our customer service team will guide you through the simple process, which may require photographs of the issue. We are committed to resolving valid claims promptly, typically offering repair, replacement of defective parts, or, if necessary, product replacement.
We recommend proper care and maintenance, such as using protective covers and seasonal storage where applicable, to maximize the lifespan of your furniture. This proactive care, combined with our robust warranty, ensures your urban outdoor space remains stylish and functional for years to come. For complete terms and conditions, please refer to the official warranty certificate provided with your furniture.