We understand that sometimes, even with careful planning, a new piece of urban outdoor furniture might not fit your space or look quite as you imagined. That's why we offer a straightforward and customer-friendly return policy for such situations.
If your purchase doesn't work out, you can return it within 30 days of delivery. The item must be in its original, unused, and resalable condition—meaning it should be reassembled in its original packaging if possible. Once we receive and inspect the returned item, we will issue a full refund to your original payment method. Please note that return shipping fees are the responsibility of the customer, unless the error was due to our fault (e.g., we sent the wrong item).
To help avoid this situation, we highly recommend thoroughly reviewing the product dimensions on our website and measuring your space twice before ordering. Our customer service team is also happy to provide additional guidance or answer specific questions about how a piece might fit in your unique urban setting, like a compact balcony or a rooftop terrace.
Our goal is for you to be completely satisfied with your outdoor oasis.