We stand firmly behind the quality and durability of our urban outdoor furniture collections with comprehensive warranty protection. For residential customers, we offer a limited lifetime warranty on all structural frames and a 5-year warranty on finish integrity against manufacturing defects. Our commercial grade products designed for restaurants, hotels, and public spaces come with a robust 3-year comprehensive warranty that covers structural integrity, finish durability, and functional components.
Our warranty coverage begins from the original date of purchase and requires product registration within 30 days. The protection includes defects in materials and workmanship under normal use conditions, though it does not cover damage from improper assembly, misuse, or extreme weather events. We've designed our warranty to give you peace of mind while living with our furniture in urban environments.
To make a warranty claim, simply contact our customer service team with your proof of purchase and product registration details. Our dedicated support staff will guide you through the process, which may include replacement parts, repair services, or product replacement depending on the specific issue. We recommend reviewing the complete warranty terms available on our website or included with your product documentation for detailed information about coverage limitations and claim procedures.